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This paper aims to discuss the importance and impact of performance appraisals on morale and productivity of employees while describing one of the most popular tools for appraisals, the bell curve. It draws attention to how owing to the various flaws of the bell curve system, few organizations, such as Infosys, are now adopting alternative systems of appraisals.

This paper describes various advantages and disadvantages of the bell curve in detail. It also describes iCount, an appraisal system based on open ranking that has been adopted by Infosys, and discusses the expected advantages and disadvantages of the new system vis-à-vis the bell curve.

Organizations are now questioning the effectiveness of the bell curve, as a performance management tool, in light of its drawbacks. Infosys Limited has, therefore, moved to an alternative system named iCount, which is expected to be more effective and to enhance the morale of its employees.

This paper scrutinizes the bell curve approach to performance appraisals, its premise, distinct advantages, and adverse impact on employees, that have led Infosys Limited to move on to a feedback-based system.

This paper aims to highlight the importance of analytics and its advantages in the human resource domain using the example of Google, which has extensively used analytics to improve various aspects of people management.

The paper discusses human resource analytics and illustrates how it has been successfully implemented by Google to enable better decision-making.

Implementation of analytics in the area of human resources can make people-related decision-making objective, transparent and data-driven and, thus, make the function “quantitative” in nature.

Although analytics has been widely implemented in functions such as finance and marketing, it is yet to gain a strong foothold in the domain of human resources. This paper discusses how Google, a leading organization in the field of technology, has been able to take impactful people-related decisions with the help of analytics.

This paper aims to discuss ways in which working in the virtual space can give rise to negative norm violating behaviours of employees in organizations. Further, it describes some of the measures that can be taken by organizations to manage such behaviour such that organizational and individual goals are met.

This paper discusses the impact and importance of managing deviant behaviour of employees. Using relevant examples procured from secondary sources, this paper further provides a glance at how organizations can minimize such behaviour and maintain a productive and supportive work environment.

In today’s scenario when remote working has become a norm, organizations can prevent employees from engaging in deviant behaviour by providing supportive work environment, recalibrating their policies as per the situation and by adopting a top-down approach of communication.

This paper aims to provide a glance at the people-related challenges that the shift to virtual working may have given rise to. It provides measures that organizations can adopt to keep their employees focussed and prevent them from engaging in deviant behaviours.

The study aims to investigate returns on investment (ROI) from the academic library of India's top ten leading university libraries in terms of research publication. Librarians help academic researchers in a variety of ways. Some of these methods are collection oriented, whilst others are service oriented. The study investigates many factors responsible for the increased or decreased institutional ROI, performance and research out of the institution, such as total library budget, staff, library collection, service and facilities. The ROI % shows the institution's highest and lowest investment return in research publication.

The study is expiation about ROI from the academic library of India's top ten leading university libraries in terms of research publication. The study is based on primary and secondary data gathered from the Ministry of Education, Government of India and universities ranking in June 2020. The data were compiled from the ranking list regarding total library budgets, staff and research publications for 2017–2020. The research is limited to a ROI analysis of university libraries. The study should aid libraries in better understanding the idea of ROI in order to improve library services. The study then looked at various institutions' ROI from 2017 to 2020.

The study aims to investigate ROI from the academic library of India's top ten leading university libraries in terms of research publication. This study investigates many factors responsible for the increased or decreased institutional ROI, performance and research out of the institution, such as total library budget, staff, library collection, service and facilities. The study found that the overall highest research output is by the Indian Institute of Science and the lowest by Jamia Millia Islamia among the ten leading university libraries in India.

The ROI study displays the importance of libraries in terms of research publication of the institutions. This research can also support decision-making, library collection development and institutional library system analysis. The library can assist with publications, sponsorships, grants, finances and teaching enhancement research output. The last point justifies the library's increased importance in establishing an organisation's status and obtaining accreditation.

One of the most important components of healthcare is the timely delivery of pharmaceutical products, such as life-saving medicines. However, disruptions like COVID-19 bring new challenges and risks to the pharmaceutical supply chain (PSC) and healthcare organizations that impact their operational performance. This study focuses on mitigating risks in India's generic medicine supply chain (GMSC) as a result of various disruptions, which can assist policymakers develop appropriate plans and strategies to build resilience in the Jan Aushadhi Scheme (JAS) of micro, small and medium enterprises (MSMEs) in order to improve their overall performance.

Risk-causing vulnerabilities and resilience capabilities are identified from the literature review and expert's opinions. Following that, the vulnerabilities are classified into cause-and-effect vulnerabilities, and supply chain resilient capabilities (SCRCs) are measured using a hybrid fuzzy DEMATEL and best worst method (FDEMATEL-BMW) framework.

The outcome of the study reveals that transportation breakdown, loss of human resources and loss of suppliers are the potential risk-causing vulnerabilities that lead to vulnerabilities like shortages of medicines, loss of in-hand stock qualities and loss of sales/revenue. In addition, the analysis suggests that the sustainability of an organization with maximum weightage is the critical factor for building resilience in GMSC followed by flexibility, agility and visibility.

The integration of resilience into Jan Aushadhi GMSC can help in managing disruptions efficiently and effectively to mitigate risk and optimize MSMEs overall performance.

To the best of the authors’ knowledge, this work will be the first of its kind to model resilience in GMSC of MSMEs using a hybrid framework.

This paper aims to profile the Worldwide Hospitality and Tourism Themes’ theme issue “How can the skilling India initiative become a solution to the critical need for skilled labour in the Indian hospitality industry?” with reference to the experiences of the theme editors and writing team.

This paper uses structured questions to enable the theme editors to reflect on the rationale for the theme issue question, the starting point, the selection of the writing team and material and the editorial process.

This paper reviews progress relating to the implementation of the “Skill India” initiative and its impact on the skilled-labour shortage as it relates to hospitality and tourism. Arising from the analysis are suggestions and recommendations to enhance the initiative’s effectiveness.

This paper observes that the Skill India initiative is an ambitious effort to facilitate skills-based training, but there are numerous concerns about its design and implementation.

This paper provides insights from both practitioner’s and academic’s perspectives as to how to overcome the gap in the availability of skilled and trained labour in the Indian hospitality industry.

Geographic diversification results in the improvement of firm value through an increase in scale and scope of economies, gains in synergy, reduction in cost and improved corporate governance, however, the capabilities of financial institutions get heavily affected due to information asymmetries, varied macro and microeconomic factors across economies. In this context, the purpose of this paper is to empirically analyze the impact of geographical diversification on the performance of Indian Banks.

For an unbalanced panel data set of Indian Banks over the period 2001–2016, fixed effect model (FEM) with a distributed lag is used and tested for firm and time fixed effects. Further, the study also examines the role of bank size and ownership on the above association.

Findings of the study suggests that geographical diversification helps in increasing bank returns for the overall sample but does not have any significant impact on bank risk. For foreign and public banks, geographical diversification helps in increasing bank returns but does not have any significant impact on bank risk. This indicates toward the adverse selection, poor monitoring incentives in new markets and suggesting a lack of managerial skills.

The study indicates that while formulating the policies regarding branching and expansion these findings can serve as a guiding tool for managers and regulators. Findings have important implications for financial institution and policymakers in globalized financial markets.